Refund Policy

Last updated: October 26, 2026

This policy covers refunds, cancellations and free changes for songs and extras you buy from Wonderito ("we", "us") at tune.wonderito.com. It is part of our Terms of Service, and on refunds and changes it takes priority over them. The version in place when you paid applies to that payment.

All sales are final

Every song is a personalized digital product, made to order for your child, and you can read and edit song 1's lyrics for free before you pay. So all sales are final.

We don't give refunds for:

• a change of mind;
• the style, voice, mood or melody not being to your taste;
• how your child, or anyone else, reacts to the song;
• an email address you typed wrong at checkout.

If you mistyped your email, write to us anyway. Once we can confirm the order is yours, we'll do our best to get your songs to you.

Cancellations

Orders can't be cancelled once you've paid, because we start making your song right away.

Free changes for 30 days

Something not quite right? For 30 days after we deliver a song, you can ask us to change it, free of charge:

• the wording, or a whole line;
• how your child's name sounds;
• details in the story;
• the music style or the voice.

This applies to every song in your order, including the second and third songs of The Duo and The Mini-Album, which we write after you pay. A new version doesn't restart the 30 days.

How to ask: open your library at tune.wonderito.com/my and tap Request a change under the song, or email support@wonderito.com. We reply within 24 hours.

Fair use: to keep things fair for every family, we may limit how many requests you can send at once.

What we can't promise: making a song is a creative process, so results vary. A name may be sung a little differently from how your family says it, and we can't promise an exact sound. We keep songs kid-friendly, so we may leave out or soften some details, and we may replace a brand or a famous name with a general word. We can't add anything our Terms of Service don't allow. If we can't make a change, we'll tell you why.

After 30 days: any further changes are at our discretion.

When we do refund

We give refunds only in these cases:

1. Your order never arrived. You've checked your spam, junk and promotions folders and your library at tune.wonderito.com/my, you emailed support@wonderito.com within 7 days of your purchase, and we still can't deliver your order within a reasonable time.
2. You were charged twice for the same thing. We refund the extra payment.
3. A file is faulty. For example, it won't play, it cuts off or it's silent, and we can't fix it by sending you a new file.
4. We decline or cancel your order. We refund what you paid.

A refund covers the songs or extras affected, or the whole order if nothing was delivered. It is never more than you paid.

To ask for a refund, email support@wonderito.com from the address you used at checkout, and include your child's name or the song title so we can find your order.

Express and extras

Delivery times are estimates: about 12 hours for Standard and about 1 hour for Express. Apart from the cases above, Express delivery, the lyrics card and the karaoke pack are non-refundable once paid, including when your songs arrive later than the estimate.

If you can't find your song

When your songs are ready, we email you a link to your library. Can't find it? Check your spam, junk or promotions folder for an email from Wonderito Tune, open your library at tune.wonderito.com/my, or ask for a new sign-in link at tune.wonderito.com/my/login. Still nothing? Email support@wonderito.com.

How refunds are paid

• Refunds go back to the original payment method. We can't send them to a different card or account.
• Banks and card issuers usually take 5–10 business days to show a refund.
• We refund in the currency you paid in, so exchange rates may change the amount your bank shows.
• Checkout is run by our third-party payment processor, and its terms also apply to your payment.
• Once a song or extra is refunded, it's no longer yours to use. We may remove it from your library, and please delete any copies you downloaded.

Gifts

The person who paid is our customer, even when the song is a gift, so refund requests should come from the buyer.

Chargebacks

Please contact us before you go to your bank. It's usually faster. If you dispute a charge for an order we delivered, we'll send the payment processor proof of delivery. While a dispute is open, we may suspend access to that order in your library.

Your legal rights

Nothing in this policy limits any rights you have under applicable consumer law that can't be waived.

Questions

Email support@wonderito.com. How we handle what you send us is explained in our Privacy Policy.